Privacy Policy

Privacy Policy

Introduction

Welcome to https://hipaa-compliant-call-center.storysurge.net (hereafter referred to as “our website” or “we”). We are committed to protecting your privacy and ensuring the secure handling of your personal information. This Privacy Policy explains our practices regarding the collection, storage, and use of data in alignment with various global privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Data Privacy Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • Protection of Personal Information Act (POPIA) of South Africa

Scope

This policy covers all aspects of our website, including but not limited to:

  • Website content and functionality
  • Mobile applications associated with our services
  • Online forms and surveys
  • Interactive features and user-generated content

Please be aware that this Privacy Policy does not apply to third-party platforms, apps, or services accessed through links on our website. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy outlines the ways in which your data is processed when:

  • You use our applications and services as an authorized user.
  • You visit websites linked to this Privacy Policy.
  • You engage with us through communications such as newsletters, emails, calls, or text messages.

Personal Data Collection

We collect several types of personal data, including:

  • Account Information: Details related to your registration and account creation.
  • Payment Information: Data required for processing transactions, including cardholder details (partially or fully encrypted).
  • Financial Information: Information about your financial status, creditworthiness, and banking activities (in accordance with relevant regulations).
  • Purchase Information: Details of products or services you have purchased from us.
  • Mobile Device Identifiers: Unique device identifiers that can be used to recognize your mobile device.
  • Location Data: Information about your geographical location when using our location-based services.
  • Feedback: Your responses to surveys, reviews, and feedback forms.
  • Social Media Information: Data from social media platforms when you interact with us on these platforms.
  • Product Information: Details you provide about products or services of interest.

We gather this data through various methods: user inputs, interactive sessions, automated tracking technologies (like cookies), and third-party data providers who contribute personal data in accordance with their privacy policies.

Cookies

We use cookies to enhance your experience on our website and for analytical purposes. Cookies are small text files stored on your browser that serve various functions:

  • Strictly Necessary: These ensure the basic functionality of our website, such as allowing you to log in.
  • Preference: Remembering your preferences, like language settings.
  • Analytics: Tracking site usage to improve performance and user experience.

Users can manage non-essential cookies through our Cookie Manager, offering control over their cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period required by law. Once the retention period expires or when the purpose is no longer applicable, we securely delete or anonymize the data to prevent direct or indirect identification.

Security Measures

We implement robust security measures to safeguard your personal data:

  • Employing industry-standard encryption for data in transit and at rest.
  • Utilizing secure third-party processing partners who adhere to strict privacy and security standards.
  • Regularly reviewing and updating our security practices to adapt to emerging threats.

Children’s Privacy

Our services are not directed towards individuals under 18 years of age, and we do not knowingly collect personal information from children in this age group.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data:

  • Access and rectification of your data.
  • Erasure (right to be forgotten).
  • Restriction or object to the processing of your data.
  • Data portability.
  • Right to withdraw consent.
  • Right to complain to a supervisory authority or file appeals/complaints.

To exercise these rights, please contact our privacy team using the details provided in the ‘Contact Information’ section below. We will respond within the timeframes specified by applicable law.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically for the latest information.

Contact Information

For any questions regarding privacy, data requests, unsubscriptions, or complaints, please contact us:

We are dedicated to handling your personal information with the utmost care and respect for your privacy.